Abstracts – Browse Results
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Abdulla, H S (2016) An investigation on the causes and remedial measures on the delays in the construction industry in the Kingdom of Bahrain, Unpublished PhD Thesis, School of Engineering and Built Environment, Glasgow Caledonian University.
Alrashed, F A (2015) Design and application of zero-energy homes in Saudi Arabia, Unpublished PhD Thesis, School of Computing, Engineering and Built Environment , Glasgow Caledonian University.
Callaghan, N (2013) Alignment of house buyer and house builder opinions in the delivery of energy efficient homes in Scotland, Unpublished PhD Thesis, School of Computing, Engineering and Built Environment , Glasgow Caledonian University.
Charles, A (2012) Factors affecting the transformation of existing (no-fines concrete) dwellings to low carbon homes, Unpublished PhD Thesis, , Glasgow Caledonian University.
Endut, I R (2008) Framework for minimising time overruns of Malaysian construction projects, Unpublished PhD Thesis, School of the Built and Natural Environment, Glasgow Caledonian University.
English, J (2007) The development of women in the South African construction workforce in terms of employment, training and skills acquisition, Unpublished PhD Thesis, , Glasgow Caledonian University.
Graig, N (2007) The prevailing trends of defects and snagging in new homes in the UK, Unpublished PhD Thesis, , Glasgow Caledonian University.
Hare, W J (2006) Integration of health and safety planning in construction project management through the development of a best practice gateway model, Unpublished PhD Thesis, , Glasgow Caledonian University.
Leblanc, H (2012) Knowledge mapping and process modelling to develop a sustainability-related knowledge management strategy for Scottish housing association planned works, Unpublished PhD Thesis, , Glasgow Caledonian University.
Lee, C C (2007) Developing an appropriate methodology for matching project team's knowledge with client's project requirements in refurbishment projects, Unpublished PhD Thesis, School of Built and Natural Environment, Glasgow Caledonian University.
Lowe, J (1993) Construction productivity: an input-output approach , Unpublished PhD Thesis, , Glasgow Caledonian University.
Magdub, R H (2006) Application of the lump sum turnkey contracts in Libyan civil law with reference to English law and international practice, Unpublished PhD Thesis, School of Law and Social Sciences, Glasgow Caledonian University.
McGibbney, L J (2012) Better regulation of construction activity through data modelling, Unpublished PhD Thesis, , Glasgow Caledonian University.
McNairney, F (2012) Using images to overcome communication hurdles posed by foreign site operatives, Unpublished PhD Thesis, School of Engineering and the Built Environment, Glasgow Caledonian University.
Meldrum, A (2009) Measuring worker engagement as an aspect of health and safety performance in the construction industry: towards a best practice tool, Unpublished PhD Thesis, School of Engineering and the Built Environment, Glasgow Caledonian University.
Morrow, S (2012) Balancing a safer and healthier frame to designing: A grounded theory, Unpublished PhD Thesis, , Glasgow Caledonian University.
Odeyinka, H. A. (2003) The development and validation of models for assessing risk impacts on construction cash flow forecast, Unpublished PhD Thesis, School of the Built and Natural Environment, Glasgow Caledonian University.
Rostami, A (2015) Risk management in small and medium enterprises in the UK construction industry, Unpublished PhD Thesis, School of Engineering and Built Environment, Glasgow Caledonian University.
Rostron, J (2021) Improving access design considerations in buildings and services for people with disabilities, Unpublished PhD Thesis, , Glasgow Caledonian University.
Saka, N (2013) The impact of foreign direct investment on the construction sectors of Africa, Unpublished PhD Thesis, , Glasgow Caledonian University.
Shehu, Z (2008) The framework for effective adoption and implementation of programme management within the UK construction industry, Unpublished PhD Thesis, , Glasgow Caledonian University.
Sulaiman, N F (2002) The development of a dual phase approach to embracing a total quality culture in the Malaysian construction industry, Unpublished PhD Thesis, , Glasgow Caledonian University.
- Type: Thesis
- Keywords: benchmarking; communication; improvement; leadership; learning; national agenda; total quality management; organisational culture; interview; questionnaire survey; critical success factor; Malaysia
- ISBN/ISSN:
- URL: https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.251242
- Abstract:
The Malaysian construction industry, which plays a major role in the national agenda towards an industrialised nation, is seriously hampered by a lack of knowledge and poor communication of the meaning and importance of quality. There is no clear focus from a single body within the industry to promulgate and implement Total Quality Management (TQM). The vision framework is often missing within the Malaysian construction organisations. Many construction companies have realised that TQM is a dynamic way of managing for the future. An important issue in managing for the future is understanding the influence of culture and therefore, a solid understanding of culture and cultural issues informs a manager about how best to change behaviour in order to embed TQM. This research examines the nature of TQM implementation within construction organisations operating in the UK and Malaysia and explores how the prevailing organisational culture affects the TQM culture and vice versa. Also, it identifies barriers or critical success factors to effective implementation of TQM within the current construction paradigm. The methodologies used for the investigations included a wide ranging of literature review, a comparative study and comparative benchmarking. Questionnaire surveys and semi-structured interviews were executed. The questionnaire was mailed to 100 companies in the UK (where all of them were main contractors) and 200 companies in Malaysia (where 160 were main contractors and 40 were other companies related to construction). The overall response rate was 19.7%, with a response of 29% from UK and 15% from Malaysian organisations. Analyses were carried out with histogram, statistical mean ranking, cross tabulation and analysis of variance (ANOVA), under SPSS. In addition, some 26 organisations provided in-depth data that was not available through the questionnaires. This data was extracted within semi-structured interviews. A dual phase model was developed, which indicates cultural change drivers and the impact on the underlying cultural change framework. This model is based on key elements within the cultural change framework: firstly, is the conceptual framework where culture mapping is performed to determine the present culture and identify what culture needs to be changed to bring the desired TQ-culture. Secondly, is the operational framework where developing and implementing culture change strategies or culture transformation is performed to affect change. The model was used to test the four hypotheses and all were accepted as true. The work shows that the vision framework model requires the Malaysian construction organisations to challenge old assumptions about their business through learning. Particularly, on the real meaning of quality and what are their responsibilities in relation to quality objectives such as committed leadership, customer focus, integrated processes and teams, a quality driven agenda and commitment to people. Also, they have to become the change agent who leads the drive for continuous improvement.
Suresh, S (2006) Knowledge capture in small and medium enterprises in the UK construction industry, Unpublished PhD Thesis, , Glasgow Caledonian University.
Takim, R (2005) A framework for successful construction project performance, Unpublished PhD Thesis, , Glasgow Caledonian University.
Tong, M K L (2011) The management of inter-organisational relationships and project based learning, Unpublished PhD Thesis, School of Engineering and Built Environment, Glasgow Caledonian University.
Trushell, J M (2010) A history of the quantity surveying profession in scotland to the late-twentieth century, with special reference to john dansken & purdie, chartered quantity surveyors, Unpublished PhD Thesis, , Glasgow Caledonian University.
Yfanti, S (2015) An investigation of critical success factors for the creation of clusters within micro companies working in the construction sector, Unpublished PhD Thesis, Department of Business Management, Glasgow Caledonian University.